Assessment of Organization Assignment.
The organizational assessment is necessary to establish the potential of the healthcare organization to achieve the objective of reducing the cost of quality healthcare to its customers through smart personnel management. The healthcare facility covered in the analysis is Santa Maria Hospital. The facility provides healthcare services and support to hundreds of patients within the local community. Assessment of Organization Assignment.It provides a wide range of services to the patients.
An Overview of the Nature of the Organization
Santa Maria Hospital operates in the healthcare sector and aims at improving the quality of services at an affordable cost for its target customers. Santa Maria Hospital was established in 2005 to provide inpatient and outpatient care to insured and uninsured patients. The insurance pays less of the hospital bills of patients, while receiving an increasing number of patients seeking care. Consequently, the hospital faces challenges making profits from the services. The hospital aims at solving the problem by improving the welfare of employees through technology to improve service provision and reduce the cost of care provided to patients.
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The Stakeholders in the Organization
The project involves three primary stakeholders groups, the hospital administration, employees (service providers), and patients. Besides, the organization will also involve community members and government agencies willing to partner with the service provider to improve care. The administration will provide resources and technical support to implement the project. The project directly affects the employees’ work because of performance expectations and their relationship with customers. Patients receive care from the hospital, expecting quality at an affordable cost. Secondary stakeholders lacks direct involvement in the implementation of the project, but will provide technical and resource assistance whenever necessary.
The Organizational Culture
The organizational change at the hospital affects the hospital’s corporate culture. The culture of engagement and accountability provides the organization a competitive environment and a chance to provide quality care to patients. The hospital supports the current trends including population health management and accountable care because patients and the government pay a high cost for quality care (Grol, Wensing, Eccles, & Davis, 2013). The strong organizational culture enables the hospital to nurture new behaviors, actions and investments required to improve quality while reducing cost. Therefore, through smart personnel management, employees will participate in improving care at the hospital.
Possible Benefits to the Organization
The healthcare organization aims at providing better quality at a reduced price to patients, increasing the number of services, and attracting additional customers to increase profitability. The implemented changes should improve services and profits for the healthcare organization. Improving the welfare of employees through smart personnel management, the healthcare organization will improve service provision and attract a larger number of clients (McGinnis, Stuckhardt, Saunders, & Smith, 2013). All stakeholders will benefit from the project to better quality at a lower cost. The hospital will benefit from additional income, employees will have a better working environment at an improved compensation, and patients will receive quality and affordable services.
Analysis
User experience interviews are the tools used in the organizational assessment to understand the experiences of the stakeholders especially patients when receiving services from the hospital. Patients provide important information on their perception of the level of service and perceived quality of care provided by the hospital. The outcome of the analysis provides important information about the need and degree of change necessary at the hospital.
Measurements and Benchmarks
The management will perform a Web-based Risk Assessment at the hospital to provide information on the level of performance from the customers’ perspective. The tool helps the organization to identify strengths and opportunities for improvement by implementing the smart personnel management project (Bozic, 2013). The survey integrates standards, guidelines, and practices to improve the performance of the hospital. The table shows the measurements and benchmarks as the outcome of the assessment: Assessment of Organization Assignment.
| Measure/Benchmark | Level of Performance |
| Transition of care | 70% |
| Medication safety | 65% |
| Safety and security | 65% |
| Patient satisfaction | 60% |
Risk Analysis
Risk assessment is critical to identify possible challenges in the organization because they might affect the outcome of the smart personnel management project. The primary risk factors that the hospital should assess and mitigate include reputation risk, operational risk, financial risk, regulatory risk, technological risk, culture/people risk, and strategic risk. The table below shows the level of risk in the organization:
| Risk | Risk level |
| Reputation risk | 55% |
| Operational risk | 55% |
| Financial risk | 60% |
| Regulatory risk | 55% |
| Technological risk | 75% |
| Culture/people risk | 65% |
| Strategic risk | 50% |
Some of the risks are higher than others and their impact on the organization differs. For example, technological risk is the highest because the organization is acquiring the employee management system for the first time. Strategic risk is the lowest because the management has implemented a clear strategy for the implementation of the smart personnel management project. Regardless of the level of the risk, the management should understand and mitigate to ensure positive outcome of the project. Assessment of Organization Assignment.
Analyzing the Boundaries of State and Federal Regulation
The smart personnel management project involves implementation of technology by the hospital. Therefore, the management should comply with the various legislations and regulations relating to technology use in healthcare. The assessment reveals compliance with The Privacy Act of 1974 that regulates information collection by the hospital, The Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009, and The Health Insurance Portability and Accountability Act (HIPAA) of 1996 (Bozic, 2013). Assessment of Organization Assignment.The management of the hospital has acquired the technology and intends to use the new system within the boundaries of the state and federal regulation to prevent any violations.
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Potential Stark or Anti-Kickback Concerns
The government enacted the laws because of concerns regarding economic referral relationships among people and organizations participating in federal healthcare plans. The Stark Law illegalizes any form of referral by a physician to healthcare to an organization in which the person or a relative is financially associated with, unless under special exceptions. The Anti-Kickback Statute prohibits soliciting or receiving of payment for referrals to provide services or lease goods to an organization (Bozic, 2013). The smart personnel management project involves Anti-Kickback Concerns because of the possible referrals and compensation for services. Therefore, the management should prevent possible violations of the law.
Availability of Resources
The capacity planning graph below shows that the hospital has adequate resources to implement the he smart personnel management project.
The one-year project involves considerable investment in resources. The hospital administration has reserved financial resources for the project. The graph shows the human resources involved in the project. Besides, finances are available to acquire the material resources necessary to initiate and complete the project. Therefore, the management has mitigated the financial risk involved in the smart personnel management project at Santa Maria Hospital. Assessment of Organization Assignment.
References
Bozic, K. J. (2013). Improving value in healthcare. Clinical Orthopaedics and Related Research®, 471(2), 368-370.
Grol, R., Wensing, M., Eccles, M., & Davis, D. (Eds.). (2013). Improving patient care: the implementation of change in health care. John Wiley & Sons.
McGinnis, J. M., Stuckhardt, L., Saunders, R., & Smith, M. (Eds.). (2013). Best care at lower cost: the path to continuously learning health care in America. National Academies Press. Assessment of Organization Assignment.