Case Study Analysis and Recommendations Essay.

Communication is a process that entails the transference of vital concepts and gives
meaning to a lot of statements. This tool is essentially important in business organizations and
corporations where a large number of people interact on a daily basis. Communication is the
vehicle through which employers pass across information to employees, while it is the same
channel that fellow workers use to socialize with one another both officially and casually.
Therefore, the importance of communication cannot be overemphasized as it is clear that this
tool can either make or break an organization. Case Study Analysis and Recommendations Essay. Similarly, the behavior of employees and their
respective employers commands a lot of attention when it comes to performance, output and
profitability. This paper is a an essay that analyzes the organizational behavior and
communication based on a provided case study and provides solutions and recommendations.

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Discussion: Analysis of the Case study
a) One organizational behavior issue
The main organizational behavior issue in this case study is that the managers did not
practice admirable leadership behavior. This is why they left their employees do all the work and
execute all responsibilities under a lot of pressure. This organizational behavior became apparent
when Larry raised the issue with Richard Langston, who is the president of the WA
manufacturing company. Larry explained to the president that his immediate manager, Dave
Jones was not fully responsible for the department. Instead, he left the employees to overwork
themselves, which piled a lot of pressure on them. In addition, these workers did not have a
healthy relationship with their boss and that is why they preferred to discuss their issues with the
president through the open-door policy. Case Study Analysis and Recommendations Essay.Organizational behavior is an important aspect that deals with how employers and
employees interact within the workplace (Kanten, 2014). What’s more, this concept also looks at
the structures that are placed in organizations in order to take care of behavior and conduct of
both employers and employees. In the case of the WA manufacturing company, there were no
organizational structures that had been created to deal with the conduct and behavior of
managers and workers. This is why the manager of Larry felt no obligation to become
responsible as a leader. Consequently, the employees suffered from being overworked,
undervalued and fulfilling their duties under intense pressure. As a communication consultant,
the best recommendation would be to resolve this issue before it gets out of hand. Case Study Analysis and Recommendations Essay.
b) Two communication problems
The WA manufacturing company is largely suffering from problems that emanate from
the lack of proper communication. One of these problems is the fact that the managers and
employees do not have a healthy employee-employer relationship. This is seen through the
relationship of Larry and Dave Jones. As the manager, Dave rarely communicates to his
employees on how duties and responsibilities should be executed or how they should handle
challenges at the workplace. Furthermore, Dave is rarely present to listen to the woes and
complaints of his employees and junior staff. The second communication issue is the fact that
employees are only do not have any form of information on how long they are expected to work
and the functions of each of them. Case Study Analysis and Recommendations Essay.
Larry states that they are forced to work for long hours and the company does not
motivate its employees during their working hours. Communication in an organization is a very
critical issue that enables employees to become more productive and fruitful (Randhawa and
Kaur, 2015). In addition, proper and well established platforms of communication are often the key to making employees happier and increased their morale to work. This is because all staff
members have the desire to feel that the company appreciates and treasures their efforts when it
constantly updates them on what is happening in the company.
For the WA Company, the only effective communication channel was between him and
the employees only. The rest of the management team was not responsible enough to work on
their relationship with employees and that is why a lot of complaints that arose were those of
incompetent bosses and unsatisfied employees. Therefore, as the communication consultant hired
by the president of the WA manufacturing company, there are a lot of recommendations that
need to be made to sort out these two urgent problems. Case Study Analysis and Recommendations Essay.
c) Recommendations on how to resolve the organizational behavior issues and communication
problems
The WA manufacturing company should understand that effective communication and
proper behavior is central to the success of the firm (Vincent, 2015). The coordination of
activities within any organization is important so that the employees can understand their
respective roles and purpose to the company. One of the facts that Richard Langston needs to
become aware of as the president of the company is that communication in any organization has
to be conducted through a hierarchy (Lloyd et al, 2015). This means that commands and
instructions need to run from the top position on the ladder until the lowest junior staff member.
Hence, communication should begin from the overall management at the top, and then trickle
down to the other workers. Case Study Analysis and Recommendations Essay.
In this case, communication should begin with the president and then go down to the
managers as well as other executives present in the management team. This is important because
employees need to know who they should report to in case of any clarifications or solving of urgent problems. In the event that communication is not effective, the inefficiencies begin to
affect the company. This results in reduced profits and productivity also begins to decline
(Keyton et al, 2013). This scenario is evident in the WA Company, where the employees
complain of lack of morale at work because they are being overworked.
An employee who has to work for long hours tends to be less productive over time
because they are always exhausted and tired. Additionally, employees deserve to be motivated
on a constant basis so that they can feel that the company appreciates what they do. Motivation
can take the form of giving rewards or bonuses to the staff members who achieve their target on
time (Yu, 2010). Dave Jones needs to understand that communication cannot be left to the
president of the company since he cannot handle all the employees on his own. This also brings
in the aspect of cooperation that ensures that the workplace functions smoothly. Cooperation is
only achieved when there is constant communication between an employer and employee and
also between the employees themselves (Keyton et al, 2013). Case Study Analysis and Recommendations Essay.
At the same time, cooperation brings in the concept of teamwork where coworkers re
able to share tasks so that they do not overwork themselves. This results in communication being
effective and the employees do not get to duplicate their efforts. In addition, it also means that
the delegated duties can all be fitted together so that the company achieves its long term
objectives and goals (Randhawa and Kaur, 2015). With regards to the problem of organizational
behavior, the president and managers of the WA company need to know that giving feedback can
help in instilling proper conduct and demeanor. Feedback is one of the ways through which
managers can be able to know what their employees think about a given issue. In addition, they
an also know which task is difficult or challenging to accomplish (Kanten, 2014). Hence, Richard Langton should introduce a program where managers can be able to obtain
feedback from their junior staff members. These recommendations would go a long way in
resolving the current issues affecting the company.
Conclusion
Communication and organizational behavior are two important processes that affect the
performance and productivity of a company. Communication acts as a channel through which
managers can be able to pass across information to their employees. In addition, it is also the
route that employees can be able to know what is expected of them in terms of duties and
responsibilities. When communication is effective, the company is able to remain productive and
profitable as employees execute their tasks with diligence and keenness. At the same time, there
is no confusion in terms of roles because the staff members are already aware of what is
expected of them. Additionally, communication that is effective enables issues and problems to
be resolved easily. Case Study Analysis and Recommendations Essay.

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Organizational behavior does not have to be a problem when the firm embraces efficient
modes of communication. The issues that the WA Company was facing were mainly brought
about by the lack of proper channels of communication. The employees felt that they were being
overworked and there was no form of motivation to encourage them. These issues were also
worsened by the fact that the management team was not responsible for their junior staff
members. They were not present to resolve their issues and hence, the open-door policy created
by the company’s president was the only way they would raise these concerns. Conclusively, the
WA manufacturing Company should consider adopting these recommendations so their
problems in communication and organizational behavior can be resolved amicably.

References

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