Job Description and Job Specification Essay.

Job description and job specification for a barista at Starbucks
As a business organization, Starbucks Company has branches throughout the nation and
specializes in coffee drinks together with selected food items as well as a dining area. Job Description and Job Specification Essay.
Nevertheless, various employees perform different tasks in this organization including baristas.

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Time and again, baristas are viewed as the face of this organization because of the prominent
role in everyday’s operations. For both full time and part time baristas at the business, job
description includes such qualities as the ability to prepare beverages as per specified standards
and interacting plus offering the best experience for clients. Such a description is in line with
baristas’ role in which they represent a critical part of clients’ day by connecting plus creating
the moments that define client’s experience. Job description also includes maintaining a clean
environment and making clients as comfortable as possible. Barista’s job specification, on the
other hand, goes a long way in defining client’s experience because he or she ought to have an
outgoing personality as well as great customer skills (Starbucks.com, 2014). This enables the
business to connect or build relationships with clients and create a positive experience altogether.
Job specification for baristas also includes skills in hospitality and beverage areas. After all, the
business specialty is involves handcrafting delicious beverages meant to generate a lasting
experience. Most importantly, baristas at the business must have flexibility and willingness to
work in shift hours including weekends and public holidays. The company strives to establish
and maintain quality customer service. All in all, the above job description and specifications for
baristas at the business have always given it a competitive edge over competitors as evidenced
throats its position as leader in hospitality business. What form of departmentalization should Starbucks use?
As a leading business, Starbucks operates across a multinational environment meaning
that it has to deal with diverse cultures. This calls for international operations to make the
business operate effectively in any given environment. For this reason, geographical
departmentalization seems perfectly suited for Starbucks. According to De Laurentis (2011),
geographic departmentalization relates to the aspect of organizing departments or stores along
geographic lines which is always a good idea for such large companies as Starbucks. Activities
that are related to business’s activities in each area are handled by the department in the region
according to the needs. An advantage associated with this form of departmentalization is that
facilitates the development of proficiency specific to the cultural and social needs of a region.
What is more, involving upper level Starbucks employees (for instance regional directors and
district managers) in each area offers excellent training for their positions in which a broad
viewpoint is necessary for success. This explains that the form should not change from the
existing manner of operation. Rather, the business should strive to ensure that its upper level
employees familiarize themselves with diverse environments of operation for them to acquire a
broad viewpoint of how make the business more successful.

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For instance, making them
experience different cultural and social dynamics not only sharpens their management skills bust
also increases the chances for business survival. All in all, the business’ form in stores offering
food products plus lunch should not be changed.
When the company began to experience financial problems, should the leadership try to
centralize power and decision-making or decentralize the operation?In case the business starts to experience financial difficulties, the leadership should try to
decentralize the operation including its mechanism of decision making. This is because one has
to consider the size of the business and what is required to stabilize finances. According to
decentralization relates to a business aspect in which several individuals are responsible for
everyday running of operations including decision making. This means that an individual is not
solely responsible for challenges facing a business. Rather, persons at each level (for instance
district managers in Starbucks’ case) have are liable for the company’s situation. Nevertheless,
decentralization of operations for Starbucks should mean that the organization seeks to utilize
persons with a variety of skills plus knowledge in addressing the problem. Such a broad -based
group is likely to come up with the best solution possible in solving the financial challenges. Job Description and Job Specification Essay. It has been noted that Starbucks has gained significant success through this mechanism because it
always seek advice from various levels of employment. Decentralization of operations also
means that one individual attempting to solve the challenge is not overburdened and various
persons are allowed to make pertinent decisions within the company’s rules. What is more,
Starbucks would be relying on a team environment in addressing the problem and thus having
the advantage of different, valuable contributions. Altogether, decentralizing operation in the
face of modern challenging business environment is critical in surviving the business. Job Description and Job Specification Essay.
What form of organizational configuration best fits Starbucks?
The form of organizational configuration which best fits the business is divisionalized
configuration because it facilitates multi-divisional organization. According to Nelson and Quick
(2012), divisionalized configuration relates to a loosely coupled, merged structural form
comprising of divisions. Each of these divisions may possess its structural configuration. This
form of organizational configuration relies on evenness of skills plus knowledge in the operating core. This form of organizational configuration was developed by H. Mintzberg and acts as a
structure to comprehend plus design organizational composition (Nelson & Quick, 2012). In this
configuration, standardization of outcomes is the coordinating instruments plus the key element
is the middle line. Time and again, this form of configuration is typified through limited vertical
decentralization. Worth noting is that Starbuck’s loosely structure means that stores or divisions
have to respond to the specific market. As mentioned earlier, stores are required to the specific
social and cultural dynamics dictating the market. This means that the district managers act as
middle level leaders thus representing the key component of Starbucks as a business.

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In addition, divisionalized form of configuration best fits this business because it signifies a decentralized
form of operation or business in which one division is a machine bureaucracy. Also, the
configuration greatly emphasizes on the structural association between divisions or stores and
headquarters. Due to decentralization of operation in Starbuck’s case, divisionalized
configuration is best suited because the delegation of decision making in stores/divisions
accompanied by monitoring plus control mechanisms. Such a characteristic is certainly vital in
ensuring that activities and or business functions align to key goals. Altogether, this
configuration ensures that divisional autonomy is accompanied by monitoring of performance in
stores or divisions. Job Description and Job Specification Essay. In conclusion, Starbucks Company has remained successful over the years for
its decentralized nature. The business has been able to respond to dynamics dictating the market
and thus leading the way in hospitality business. There is every chance that the business will
continue dominating in the future due to its decentralized nature.

References

Nelson, D, Quick, J. (2012). Organizational behavior: science, the real world, and you. Job Description and Job Specification Essay.
Massachusetts, USA: Cengage Learning.
De Laurentis, G. (2010) Strategy and organization of corporate banking. New York City:
Springer.
DuBrin, A. (2011). Essentials of management. New York: Cengage Learning.
Starbucks.com. (2014). Retail careers. Starbucks. Retrieved from
http://www.starbucks.com/careers/retail-careers. Job Description and Job Specification Essay.